(Effective Date: May 25, 2018)
I. Information We Collect
When you contact us through our website, or sign up for our newsletter, we collect personal information that you voluntarily provide to us. This typically includes:
- Phone number
- E-mail address
- Country location
- Skype or MSN username
- Marketing information, such as how you heard about us
When you contact one of our sales representatives or make a purchase, we collect information that allows us to identify you, such as:
- E-mail address
- Mailing address
- Phone number
- Information about resale certificates
- Information about product purchases
When you access our website, we automatically collect: (i) technical information about your device, including your device’s Internet protocol (IP) address, your browser type and version, time zone setting, and operating system and platform; (ii) information about your visit, including the products you viewed or searched for, pages you visited, page interaction information, page response times, download errors, length of visits to certain pages, and methods used to browse away from the page; and (iii) information about your web search history. Some of this information is collected using cookies (small pieces of text used to store information on web browsers) and other technologies. Your browser or device may offer settings that allow you to manage, delete, or disable cookies.
II. How We Use Your Information
Providing personal information is optional, but in order to offer you products for sale and sell you products, providing certain personal information is necessary. You may choose whether or not to receive electronic marketing communications from us and we will only send you such communications where we have your consent to do so (to the extent required by applicable law).
We process your personal information through electronic and manual means for the following purposes:
As necessary to conduct our business:
- To send you information you have requested, such as price quotes and product information;
- To make suggestions about our products and tailor our offers for you;
- To process orders, provide our products, and send you order-related communications;
- For customer support purposes, including responding to your queries and investigating complaints;
- For our own internal functions, such as sales analytics, corporate reporting, and research;
Where you give us consent:
- To send marketing information;
- On other occasions, where we ask for your consent, for the purpose we explain at the time.
As required by law:
- In response to legitimate requests by government or law enforcement authorities conducting an investigation.
III. Disclosures of Your Information
Legal Requirements: We will disclose personal information to government authorities or other entities only if we have a good-faith belief that such action is reasonably necessary to meet any applicable law, regulation, legal process, or enforceable governmental request.
IV. Your Consent and Your Rights
When we ask for your consent to send your marketing information or for another purpose, you will always have the ability to withdraw that consent (see the “Contact Us” section below). You also have to right to opt out of our direct marketing at any time. To stop receiving newsletters or marketing communications from us, you can use the unsubscribe link in the relevant communication.
If you are located within the European Economic Area, you have additional rights, such as the right to ask us for a copy of your personal data, the right to obtain it in a commonly used, machine-readable format, the right to ask us to send it to another data controller, and the right to correct, delete, or restrict processing of your personal data. Such individuals may also object to the processing of their personal data under certain circumstances. To exercise any of these rights, email firstname.lastname@example.org with the information necessary for us to process your request.
Security: We take commercially reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, as e-mail transmissions may not be fully secure, you should take special care in deciding what information you send to us via e-mail.
Retention: We will retain your personal information for as long as is necessary to provide you with products, sales offers and information, comply with our legal obligations, or resolve disputes.
Minors: Visitors under 16 years of age are not permitted to use and/or submit their personal information to F&E Trading. We do not knowingly solicit or collect information from visitors under 16 years of age.