Customer Service Specialist

Website F&E Trading LLC

Job description

We’re seeking a Customer Service Specialist who will take our fast growing, e-commerce business to the next level. The Customer Service Specialist is responsible for providing effective customer service for all external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Job Responsibilities

  • Provide customers with premium care, with a sense of urgency
  • Address inquiries regarding product nuances, pricing, availability, concerns and problems
  • Help customers place orders online through navigation of the website
  • Interact with internal departments to research and resolve issues

Job Requirements

  • Proficient typist, accurate data entry skills and proficiency with computer applications including Word, Outlook and Excel
  • Unparalleled written and verbal communication skills along with dynamic telephone presence
  • Excellent time management skills; high degree of organization and detail focus
  • Ability to handle 200+emails daily
  • Ability to work well under pressure
  • Flexible in a changing environment and accepting of new responsibilities
  • 1-3 years Customer Service experience in an e-commerce industry preferred
  • Marketplace experience (Ebay, Amazon, BestBuy, etc.) preferred
  • Bilingual a plus

*F&E Trading is an equal opportunity employer and considers qualified applicants for employment without regards to race, color, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.*

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