Customer Service Specialist

Website F&E Trading LLC

We’re seeking a Customer Service Specialist who will take our fast growing, e-commerce business to the next level. The customer service specialist is responsible for providing effective customer service for all external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Job Responsibilities

  • Provide customers with premium care, with a sense of urgency
  • Address inquiries regarding product nuances, pricing, availability, concerns and problems
  • Help customers place orders online through navigation of the website
  • Interact with internal departments to research and resolve issues

Job Requirements

  • Proficient typist, accurate data entry skills and proficiency with computer applications including Word, Outlook and Excel
  • Unparalleled written and verbal communication skills along with dynamic telephone presence
  • Excellent time management skills; high degree of organization and detail focus
  • Ability to handle 200+emails daily
  • Ability to work well under pressure
  • Flexible in a changing environment and accepting of new responsibilities
  • 1-3 years Customer Service experience in an e-commerce industry preferred
  • Marketplace experience (Ebay, Amazon, Rakutan, BestBuy, etc.) preferred
  • Bilingual a plus
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