Electronics Repairs Technician

Website F&E Trading LLC

We are seeking an experienced Electronic Repairs Technician, who will play a key role in the Repairs Department. The ideal candidate will be detail oriented, exceptionally organized and able to follow and develop processes.

JOB RESPONSIBILITIES

  • Receive and process customer product returns and perform post return analysis and diagnostics
  • Meeting and improve established Service Level Agreements
  • These positions are 75% hands-on and 25% computer work
  • Assist Customer Service and Returns Department with authorization processing as needed
  • Maintain, review, and update process documentation

SKILLS / EXPERIENCE REQUIRED

  • Must have knowledge of computer electronics and understand technical language
  • Technical work experience or proven related experience required
  • Ability to quickly and accurately assess and correct issues with the device
  • Microsoft Office Suite experience is a must
  • Returns Processing experience preferred

Must have:

  • Computer hardware and software repair knowledge
  • Ability to repair laptop screens; replace LCD and LED monitor internal components; repair
  • Apple products; reconfigure a computer, cell phone, tablet or Smart Watch from start to finish
  • Ability to diagnose computer software and hardware issues and reinstall operating systems and drivers
  • Experience reconfiguring Microsoft Windows and/or Mac OSX machines
  • Understanding and workings of inkjet and laser printers
  • Computer Support Helpdesk experience preferred
  • CompTIA A+ Certification, Apple Certified Macintosh Technician (ACMT), or similar certification preferred

JOB REQUIREMENTS

  • High School degree or equivalent required
  • Strong attention to detail, methodical, and process oriented with proficiency and diligence in following a project from beginning to end
  • Effective time management with the ability to multi-task in a fast-paced environment with dynamic requirements and priorities with minimal supervision
  • Must have strong verbal and written communication skills to effectively liaise with clients and other operational departments
Maximum file size: 64 MB.